Just a few lines to let you know that we've recently added the following Products to our scope for the Dylan "Intelligent Knowledge Agent" when opening cases:
- Servigistics BI Insight
- Servigistics Click Parts Planning
- Servigistics Connected Field Service
- Servigistics Connected Service Parts Management
- Servigistics Field Service Management
- Servigistics InService
- Servigistics InService MRO Content
- Servigistics Mobility
- Servigistics Parts Planning
- Servigistics Pricing
- Servigistics Remote Service
- Servigistics Service Logistics
- Servigistics Service Network Management
- Servigistics Service Network Visibility
These products were not initially included when we first introduced the feature last November, as we did not have a sufficient number of articles to reach a minimum predict rate.
This no longer being the case, your experience when logging cases will change slightly. Please see this blog and embedded video for details.
