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License Management Cases - Hard to Find

TomU
23-Emerald IV
23-Emerald IV
‎Jun 22, 2020 12:20 PM
‎Jun 22, 2020 12:20 PM

License Management Cases - Hard to Find

I created a license management case a couple of days ago and I'm noticing that the 'normal' web tools won't display it.

 

1.)  It's not listed under 'My Active Requests' on the support home page.

TomU_0-1592842416124.png

 

2.)  It does not appear on the Case Tracker page, even though the product is set to 'LicenseMgt Service'.

TomU_1-1592842586923.png

 

The case definitely exists and is active, so why is it so hard to get to?

TomU_2-1592842682157.png

 

Thanks.

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