cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Portal Search is not returning results, October 27th

jtian
Granite

Portal Search is not returning results, October 27th

PTC's Search Tool is currently returning error message of "Sorry, something went wrong." Therefore, customers are unable to conduct the normal Search activities. Our Systems team is aware, and working top priority to resolve this issue.

We apologize sincerely for the inconvenience and will update once this is addressed.

4 REPLIES 4

Re: Portal Search is not returning results, October 27th

The problem has been fixed and search is up and running again

Re: Portal Search is not returning results, October 27th

error ptc.JPG

Issue still exists for me when searching Technical Support. See picture above for details. 

Re: Portal Search is not returning results, October 27th

@SD_9661819 

Based on previous occurrences, some other things aside browser type and cache can cause this issue. Search is currently UP and not reporting any issues.

Can you follow the steps in the community post to diagnose first?

thanks,

Jenny

Re: Portal Search is not returning results, October 27th

Thanks, it works properly now!

Announcements