cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - You can Bookmark boards, posts or articles that you'd like to access again easily! X

Portal Search is not returning results, October 27th

Jenny
11-Garnet

Portal Search is not returning results, October 27th

PTC's Search Tool is currently returning error message of "Sorry, something went wrong." Therefore, customers are unable to conduct the normal Search activities. Our Systems team is aware, and working top priority to resolve this issue.

We apologize sincerely for the inconvenience and will update once this is addressed.

4 REPLIES 4
Jenny
11-Garnet
(To:Jenny)

The problem has been fixed and search is up and running again

error ptc.JPG

Issue still exists for me when searching Technical Support. See picture above for details. 

@SD_9661819 

Based on previous occurrences, some other things aside browser type and cache can cause this issue. Search is currently UP and not reporting any issues.

Can you follow the steps in the community post to diagnose first?

thanks,

Jenny

Thanks, it works properly now!

Top Tags