Proactive Support Recommendations - Links Don't Work

[TomU]

Each day I receive an email with from PTC with content based on my subscription preferences.  The top of this email includes a section called "Proactive Support: Windchill".  In this section there are multiple recommendations, each with a unique ID that looks like it should lead directly to each specific recommendation.  Unfortunately, all of these links simply lead to the Creo Performance Advisor main page.

https://support.ptc.com/apps/jump/ssl/auth/Recommendation.jsp?Name=R-0007894

Do these links work correctly for anyone else?  Is there a quick way to get to each of these specific recommendations without having to manually comb through all of the recommendations for every single Windchill server?

[dschenken]

The behavior looks like a default for getting a request the web server doesn't understand. I would guess from the /ssl/auth/ section that it expects you to be logged in somehow, but doesn't take you to the login so the server fails over to the other page.

When I try, it does take me to the login page, then fails (because I don't have maintenance), but takes me to a page indicating the correct recommendation and tells me I don't deserve to see it.

"Your account does not have access to Recommendation R-0007894."

[TomU]

Yes, one would definitely need to be logged in.  These are customer specific recommendations.  Once logged in the URL just redirects to https://support.ptc.com/Thingworx/Runtime/index.html.  Not sure why it won't go straight to the actual recommendation...

[dschenken]

Maybe open a support case with support? Seems like a Catch-22. Best of luck.

[Marco_Tosin]

If I choose an ID link I can see that recommendation.

[TomU]

What does the URL look like when you're on this page?

[Marco_Tosin]

This is an example

https://support.ptc.com/apps/csviewers/auth/ssl/recdetails/rec=R-0006911

[TomU]

Excellent!  If I take your URL and paste in my ID I can see the recommendation.    Now I just have to get PTC to fix the redirect.  Thanks!

[TomU]

By the way, the specific recommendation page had a link to a page with ALL the recommendations.  Very nice.

https://support.ptc.com/apps/csviewers/auth/ssl/recviewer