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Support inactive

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Support inactive

Support site lest me log a case but says my support is inactive. My license says its active. the Update killed my datalogger and I'm not sure of the case will even get reviewed. 

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Re: Support inactive

I have done that twice.  I guess its not worth fixing - my support is active . 

2 REPLIES 2

Re: Support inactive

Hi @SlidingDownhill.

 

I recommend reaching out to the Sales team to verify your entitlements.  If there is a systems issue, they would be able to begin an investigation into getting it resolved, or work with you on a purchase/renewal if your entitlements have expired.

 

Regards.

 

--Sharon

Re: Support inactive

I have done that twice.  I guess its not worth fixing - my support is active .