Unable to open support ticket

[DanielMacgregor]

Hello,

When trying to open a support ticket from the support page I get an "Access denied - insufficient privileges" message. From what I understand my account should have the ability to open tickets - do you know how I would go about resolving this?

Regards,

Daniel

[VladimirN]

 Hi,

Try to use - "Web Account Case Logger" form, here: https://support.ptc.com/support/feedback/web-account.htm