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Why PTC.com web page is not working?

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Amethyst

Why PTC.com web page is not working?

Hi!

 

I'm surprised, but from work, from home and from my mobile the page www.ptc.com is not working at all!

 

Does anyone discovered also the same problem?

 

I wish to be able to open the page ASAP

 

BR

Roman

11 REPLIES 11
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Re: Why PTC.com web page is not working?

It seems to be back now.

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Re: Why PTC.com web page is not working?

Great job! Now with satisfaction I can confirm it is working well again!

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Re: Why PTC.com web page is not working?

The cleaning crew unplugged the internet so they could vacuum. I plugged it back in.

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Re: Why PTC.com web page is not working?

Thanks you are the one who was access to plugged it back in

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Re: Why PTC.com web page is not working?

Good day everyone,

I am not sure what caused the page to go down, but will be looking into things today.

Best,

Toby

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Re: Why PTC.com web page is not working?

Yesterday I was able to open this page: www.ptc.com/liveworks, but it is no longer possible - why?

was the content shifted somewhere?

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Re: Why PTC.com web page is not working?

/liveworx or /liveworks?

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Re: Why PTC.com web page is not working?

you're right - thanks it is working as LiveWorx 2016 Keynotes and Sessions | PTC

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Re: Why PTC.com web page is not working?

I am working on adding the presentations and they will be uploaded soon - LiveWorx 2016 - June 6-9, 2016 - Boston

Best,

Toby

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Re: Why PTC.com web page is not working?

Good Morning! please enter in search on ptc.com e.g. "GD&T" and you'll see this:

Server Error in '/' Application.


The Lucene query that was generated contains too many clauses. The maximum number of clauses that are allowed in a query is specified in the ‘Sitecore.ContentSearch.Lucene.DefaultIndexConfiguration.config’ configuration file, in the ‘ContentSearch.LuceneQueryClauseCount’ setting. The value is currently set to ‘10000’. You should either make the search expression more specific or increase the value specified in the ‘ContentSearch.LuceneQueryClauseCount’ setting.

Description: An unhandled exception occurred.

Exception Details: Sitecore.ContentSearch.Linq.Lucene.Exceptions.TooManyClausesException: The Lucene query that was generated contains too many clauses. The maximum number of clauses that are allowed in a query is specified in the ‘Sitecore.ContentSearch.Lucene.DefaultIndexConfiguration.config’ configuration file, in the ‘ContentSearch.LuceneQueryClauseCount’ setting. The value is currently set to ‘10000’. You should either make the search expression more specific or increase the value specified in the ‘ContentSearch.LuceneQueryClauseCount’ setting.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace:

[TooManyClausesException: The Lucene query that was generated contains too many clauses. The maximum number of clauses that are allowed in a query is specified in the ‘Sitecore.ContentSearch.Lucene.DefaultIndexConfiguration.config’ configuration file, in the ‘ContentSearch.LuceneQueryClauseCount’ setting. The value is currently set to ‘10000’. You should either make the search expression more specific or increase the value specified in the ‘ContentSearch.LuceneQueryClauseCount’ setting.]
   Sitecore.ContentSearch.Linq.Lucene.Queries.SpanWildcardQuery.Rewrite(IndexReader reader) +875
   Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) +396
   Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) +396
   Lucene.Net.Search.IndexSearcher.Rewrite(Query original) +29
   Lucene.Net.Search.Query.Weight(Searcher searcher) +29
   Sitecore.ContentSearch.LuceneProvider.LinqToLuceneIndex`1.ExecuteQueryAgainstLucene(LuceneQuery query) +1119
   Sitecore.ContentSearch.LuceneProvider.LinqToLuceneIndex`1.Execute(LuceneQuery query) +754
   PTC.Web.Applications.Helpers.SiteCoreHelpers.ExecuteMainSearch(String keyword, Int32 currentPage, Int32 pageSize) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Applications\Helpers\SiteCoreHelpers.cs:365
   PTC.Web.Controllers.SearchController.SearchResults(String keyword) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Controllers\SearchController.cs:36
   lambda_method(Closure , ControllerBase , Object[] ) +139
   System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +229
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +35
   System.Web.Mvc.<>c__DisplayClass15.<InvokeActionMethodWithFilters>b__12() +80
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
   System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +533

 


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1590.0            

 

Please inform proper responsible person - thanks!

I was trying hard to get opportunity to create new topic - but can't!

Hhow can I start new post thread?

BR, Roman

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Re: Why PTC.com web page is not working?

Hello Roman,

 

Thanks for reporting this. We also see the same within the PTC network when running a search with the same keywords.

As search without any special characters works, it looks like the "&" is not well handled by the Lucene search engine embedded in PTC.com's web platform.From brief testing, any search operators, when entered as keywords seem to generate an unhandled exception in Lucene.

I'll report this to the ptc.com web team, so that this can be corrected.

 

Thanks also to @TomU for bringing our attention to this thread, which highlights a gap when there are issues to report with ptc.com.