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Something is causing the eSupport portal to unexpectedly switch from English to Chinese. It's definitely tied to cookies, but I can't figure out what is causing it. I'm using Firefox as my primary web browser with Windows 10. I use the support site extensively almost every day and suddenly out of the blue it will switch the language to Chinese. I do not have Chinese configured as a language in my web browser nor is it an installed language in Windows. Every time this happens I delete all cookies for ptc.com and that resolves the issue for the time being, but not permanently. Not sure how to troubleshoot this, but I really wish it would stop happening.
Not sure if it matters, but I use https://help.ptc.com frequently because it's easy to remember. I wonder if something is messed up with the automatic redirection from there to https://www.ptc.com/en/support/help, or most recently https://www.ptc.com/cn/support/help.
Here are the last three tabs I opened. Notice the transition:
Solved! Go to Solution.
Hi @TomU ,
We had an issue where accessing some localized URLs woud update your language preference (stored on our server), which would then set the cookie on your browser. These have been fixed a few months ago, so you should hopefully no longer see this behavior : accessing "https://help.ptc.com" should redirect you to "https://www.ptc.com/en/support/help" if your language preference is set to English, "https://www.ptc.com/ja/support/help" if it is set to Japanese, etc.
I hope this helps.
Here's the cookie that is getting incorrectly set. If I delete this one cooking the site returns to English.
Hi @TomU ,
We had an issue where accessing some localized URLs woud update your language preference (stored on our server), which would then set the cookie on your browser. These have been fixed a few months ago, so you should hopefully no longer see this behavior : accessing "https://help.ptc.com" should redirect you to "https://www.ptc.com/en/support/help" if your language preference is set to English, "https://www.ptc.com/ja/support/help" if it is set to Japanese, etc.
I hope this helps.
Thanks!