"Authentication Failed" when open case

[GorkaGarcia75]

Hi everyone,

I would like open a case, but always I recieved the same answer.

"Authentication Failed"

A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience.

Where should I ask or who should I ask?

Thanks and have a nice day/weekend,
Gorka

[Heidi · Accepted solution]

Hello @GorkaGarcia75 , Please file a request using this form: https://support.ptc.com/support/feedback/web-account.htm. Thanks, Heidi