In a blog post originally published in April of 2013 but recently re-released, Christa Prokos examined the need for simplicity within complexity for technical information in a global environment:
Although “it’s not uncommon for a product to be designed in one country, assembled in another, and then sold and serviced around the globe,” getting the information you need shouldn’t be.
“In a perfect world, product documentation would be concurrently authored, delivered, and referred to in multiple languages” so that you can focus on the most pressing demands of each product roll out.
In reality, simplicity can be difficult to attain. Christa goes on to explain that a product-centric approach can help manufacturers meet the global challenges specific to technical information. She also explains how PTC can help make technical information:
Easier to Find Easier to Understand Easier to Trust
The question I pose to you is: how would this impact the day to day work of global service teams working to meet customer needs? We’d all love to hear examples of how your team is achieving simplicity, how simplicity would benefit your team, or what you think your organization needs to do in order to achieve simplicity.