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Servigistics Blog

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by Ian BoultonWhy are some of A&D’s most innovative companies focused so intently on improving the quality of technical information to support their MRO people and processes?What is leading global manufacturers of passenger, cargo, and military aircraft to invest so heavily in Read more...

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ICYMI, Aly Pinder, Senior Researcher at Aberdeen, wrote a blog for PTC highlighting the importance of having the right service part for the job, every time. He extracted insight into how Best in Class service and manufacturing turn “data into quality intelligence” from Aberdeen’s Read more...

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In a blog post originally published in April of 2013 but recently re-released, Christa Prokos examined the need for simplicity within complexity for technical information in a global environment:Although “it’s not uncommon for a product to be designed in one country, assembled in Read more...

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Michelle Duke Hopkins, Managing Editor of Product Lifecycle Report, enjoys writing about new technology trends and innovations that impact customer relationships and as well as the overall business. So it’s no surprise that she was drawn to cover EMC Corporation. In a blog, she touted Read more...

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ICYMI Aberdeen's Aly Pinder recently posted a blog with the title "4 Reasons Remote Intelligence is Vital to Field Service."Approximately one quarter of top performers (24 percent) in Aberdeen's State of Service Management research prioritize remote service and smart Read more...

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PTC Servigistics Remote Service version 1.0 is now available for download.  This is the first release of the Remote Service application.PTC Servigistics Remote Service is a Connected Service application built on the ThingWorx platform that allows for companies to view, track and update Read more...

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In early April, the 11.1.3 version of the Field Service Mobile client will be released and available for download.   This release has some small improvements, defect corrections and some security improvements.  The following information provides some details into the changes in the Read more...

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For customers using the Field Service Mobile Client 10.7.8, the Apple Push Notification certificates used by this version of the mobile client expire at the end of December.  These certificates must be renewed annually and a patch is available with updated certificates for 2016.  Read more...

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PTC Servigistics Field Service Mobile version 11.1.2 has been released to the Apple App Store and Google Play Store and is available for immediate download by users.  This version is an update to the Field Service Mobile 11.1 client and works with the Field Service Core version 11.1.x.   Read more...

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In PTC Inventory Optimization (IO) module, it can handle two types of overrides: pre- or post-optimization overrides. With pre-optimization, the overrides are inputs to core optimization computation, and therefore they will impact overall results, i.e., one SKU's override may Read more...

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Life Limited Parts Forecasting in Service Parts Management(SPM) Read more...

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Starting with release 5.7, PTC Servigistics Advisor is supported on iPhone 5 and 6.  This video shows Advisor functionality and workflow on the iPhone 5s.  Read more...

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Video Link : 6400 The answer to this question may come easy to you. You may know it is extremely healthy and running like a well oiled clock, so to speak. So my next set of questions is how do you know? And further, when it isn't how do you find out and do root cause analysis Read more...

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PTC Servigistics Field Service Mobile version 10.7.8 has been released to the Apple App Store and Google Play Store for final review.  The updated version of the app will be available as soon as the review process is completed by each of the corresponding stores.  Since we have posted Read more...

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There will be an upcoming 10.7.8 release of the Field Service Mobile client for iOS and Android.  This release will only have minor changes related to the support of iOS and a fix for unsupported versions of Android.  Once the official release of iOS9 is available in mid September Read more...

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The upcoming release of Apple's iOS 9 operating system will have an impact on the users of PTC Servigistics Field Service Mobile app.  Below are some things to keep in mind related to this upgrade of the Apple operating system.iOS 9 apps must communicate with the server over HTTPS Read more...

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On version 11.1.0 of the PTC Servigistics Field Service Mobile application, notification messages appear on the screen after certain actions.  These messages are meant to provide information to user about the action that was just completed or updates to their itinerary.  However, Read more...

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We encourage your participation in the PTC Servigistics Technical Committee. Technical Committee membership comes from the user community and provide a channel to share ideas for product enhancements with other users from other companies. It also enables users to share best practices.To Read more...

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SKD 5.7 release brings exciting new features, additional platform support and many fixes to the latest release of the Servigistics Knowledge and Diagnostics product. Key improvements delivered with release 5.7 include:Auto-learning capabilities to improve solution recommendations Read more...

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Key Principles of Multi-Echelon Inventory Optimization that create customer vaules Read more...

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PTC Servigistics Field Service Management Release 11.1 was made available for customers to download (via ptc.com) and install at the end of June 2015.  This is a release of the core Field Service Management application.  As you may have noticed there has not (yet) been an 11.1 release Read more...

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This document is intended to be a guide to understand the part chain inventory roll up (good) process and fulfillment logic within a part chain. Read more...

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This document is intended to be a guide to understand various part kit cases (valid and invalid/ unsupported) in Servigistics. Read more...

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An introduction to what Inventory optimization means in Service Parts business. What are different approaches to calculate inventory stocking levels and comparisons between different methodologies. Read more...

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IntroductionThis document covers the steps involved with upgrading an Service Knowledge and Diagnostics (SKD) installation to the latest release.  PTC can only provide the general process for upgrading SKD.  The customer upgrade team must add the details of the deployment specific Read more...

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The document explains what the Price Stream and Offsets Process does in Service Parts Price solution. Read more...

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PTC is pleased to announce the release of PTC Service Suite 4.2. This version of PTC Service Suite contains many new features to increase user productivity. This document describes the product updates included in the 4.2 product release. Read more...

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Key forecasting enhancements in SPM 11.0 and 11.1 Read more...