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The Keys to Best in Class Service [Infographic]

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33.pngICYMI, Aly Pinder, Senior Researcher at Aberdeen, wrote a blog for PTC highlighting the importance of having the right service part for the job, every time. He extracted insight into how Best in Class service and manufacturing turn “data into quality intelligence” from Aberdeen’s research on Service Parts Management.

Essentially, “in order to improve the ability to meet customer needs and resolve service issues more efficiently, top performing organizations have looked to collecting and making available service parts information to better inform management and the service team of the real-time needs in the field.”

Best practices and examples from Best in Class organizations are examined in Aberdeen’s research as well as Aly’s blog.

View the Infographic

View the Infographic to learn what Best in Class service and manufacturing organizations are doing to stay ahead.

Read Aly Pinder’s blog post How Global Manufacturers Can Better Manage Technical Information.