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CREO Parametric License Renewal

RE_9136064
2-Explorer
2-Explorer
‎Jan 12, 2021 04:41 PM
‎Jan 12, 2021 04:41 PM

CREO Parametric License Renewal

Having issues updating CREO.  Current version is 5.0.4.0.  Attached is the error I am receiving:

RE_9136064_0-1610487494174.png

My UID and PW are valid.  Any help appreciated.

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2 REPLIES 2
BettinaGiemsa
17-Peridot
17-Peridot
(To:RE_9136064)
‎Jan 13, 2021 05:32 AM
‎Jan 13, 2021 05:32 AM

Please submit a Support ticket - the licensing team will help you!

https://www.ptc.com/en/support

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Mahesh_Sharma
22-Sapphire I
22-Sapphire I
(To:RE_9136064)
‎Jan 13, 2021 10:23 AM
‎Jan 13, 2021 10:23 AM

@RE_9136064 

 

Check existing post at https://community.ptc.com/t5/PTC-Academic-Program-Discussions/PTC-License-Renewal-Creo-4-0-quot-Customer-not-Verified-quot/td-p/588316?posno=2&q=License%20customer%20not%20verified&source=search 

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