CREO Parametric License Renewal

[RE_9136064]

Having issues updating CREO.  Current version is 5.0.4.0.  Attached is the error I am receiving:

My UID and PW are valid.  Any help appreciated.

[BettinaGiemsa]

Please submit a Support ticket - the licensing team will help you!

https://www.ptc.com/en/support

[Mahesh_Sharma]

@RE_9136064 

Check existing post at https://community.ptc.com/t5/PTC-Academic-Program-Discussions/PTC-License-Renewal-Creo-4-0-quot-Customer-not-Verified-quot/td-p/588316?posno=2&q=License%20customer%20not%20verified&source=search