Cannot activate floating license on PC, but can on other computers

[PC_10383980]

Hello everybody,

I have the task to figure out the floating licenses in my company. They already had a running license server with a single floating license key running. And Im trying to get that license on my computer. 

I can ping the server and the server can ping my laptop, both computers are set to private network, and the server had created windows firewall exceptions for ptc_d and port 7788 by the official distributor call center.

I then tried my co-workers laptop and he was able to activate the floating license on his PC. I then turned off all firewalls and windows defender virus detection on my laptop and it still says unreachable. 

Ironically when i tried, my co-workers laptop is unable to ping or get pinged by the server which is weird. 

Is there anything i am missing? As even official support could not figure this out and help me. 

[MartinHanak]

Hi,

if firewall is running on license server then you have to define 2 Inbound Rules on license server.

I prefer not using port numbers in rules.

Rule 1 ... enable communication for lmadmin.exe (current FLEXnet version) or lmgrd.exe ("old" FLEXnet version)

Rule 2 ... enable communication for ptc_d.exe

It is possible to use port numbers in rules. In this case you have to modify FLEXnet configuration and assign fixed port number to ptc_d.exe process.

[PC_10383980]

Hi,

Yes they already did this and i just double checked it, thats why its possible to connect on a co-workers laptop, but not on mine. 

I was also thinking you have to somehow identify on the server which PCs can connect to it? 

[MartinHanak · Accepted solution]

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@PC_10383980 wrote:

Hi,

Yes they already did this and i just double checked it, thats why its possible to connect on a co-workers laptop, but not on mine. 

I was also thinking you have to somehow identify on the server which PCs can connect to it? 

---

Hi,

please check two following sources.

license.dat on license server

Does this file contain line similar to ?

SERVER computername PTC_HOSTID=14-1E-1C-1D-14-1E 7788

-OR-

SERVER 169.254.185.96 PTC_HOSTID=14-1E-1C-1D-14-1E 7788

parametric.psf on Creo client

Does this file contain line similar to ?

ENV=PTC_D_LICENSE_FILE-=7788@computername

-OR-

ENV=PTC_D_LICENSE_FILE-=7788@169.254.185.96

Please publish the output of ptcstatus.bat from server and client, too.

[MartinHanak]

Hi,

please explain how did you resolve the problem.

[PC_10383980]

Hi, yes of course. 

On my client I found the parametric.psf file and added  ''ENV=PTC_D_LICENSE_FILE-=7788@computername'' in a new line. 

Then opened Creo and the license was working.