I am logged in to the Performance Advisor Dashboard on PTC's site. Whenever I leave the browser alone for a short period of time it loses connection. For instance: If I select to show one of the users it opens in another tab. Then if I get called away, or just get on another task temporarily, and come back then I see this in the user list.
This happens in both IE9 and Chrome 42.
I can do a refresh. Sometimes the info comes back and sometimes it doesn't. Most of the time in IE the screen goes gray on a refresh. Then I have to close that tab and reopen it after a fresh of the previous tab. Most of the time in IE I have to close all the tabs and open the Dashboard again to start all over. Chrome seems to work better but it still loses connection.
In Chrome I will also get this error.
Any idea why this happens or if it can be fixed?
Sorry about my late reply, I was researching the situation a bit. This issue, where you see the red triangle when the browser goes idle, is know to our developers. They are working on a solution to the problem, and i will be sure to publish an article tracking the defect. Once the article is ready, I will post a link on this thread.
For now, i believe the workaround is to refresh the browser as you noted,
Here is the article tracking this issue: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS228017&lang=en_US
The development team is working to catch up on SPRs at the moment.
Thanks for your patience,