Error message when Installing Creo Elements/Direct Modelling Express 8.0

[DR_3939344]

I'm trying to upgrade Creo Elements/Direct Modelling Express 6.0 to 8.0.

When I run the Installation file it stops mid way with the following error "Internal Error 2754. soliddesigner.exe"

Has anyone else experienced this and know how to resolve?

[Jaime_Lee]

Hi, PTC is aware of the issue.   We apologize for the inconvenience. Please follow this thread we will update accordingly.

https://community.ptc.com/t5/System-Administration/Creo-Elements-Direct-Modeling-Express-Licensing-Issue/m-p/731091#M105

[FriedhelmK]

Hello "DR_3939344"

has the installation succeeded in the meantime?

I had various problems with the V8 and tried i under win 7, and you?

The upgrade v6 o v8 was canceled as with you but with a different message.I dont remember what.

Uninstalling the v6 and normal installation of the v8 worked, but the program dit not start.

I gave it up afterwards and deistalled v8 again.

Luckily I still had the old installation exe of the V6.

I don't think that's related to the license server as Jaime_Lee suspects.

Best regards, Friedhelm.

[ptc-2424995]

Hi, 15 months have passed since this post and still having problems upgrading from 6.0 to 8.0. Dumped ouot of installation with "Internal Error 2753. soliddesigner.exe" message and no further help.

[SpeedyGearwheel]

Hi. I've encountered the same error when trying to upgrade "Creo Elements/Direct Modeling Express" from 6.0 to 8.0. It was on Windows 10. The only way I was able to workaround it, was to uninstall version 6.0 first and then doing a clean installation of version 8.0.

But even an uninstallation of the version 6.0 wasn't straightforward in my case. I got some weird error (I cannot remember) during the uninstallation process and CEDM Express wasn't really uninstalled. So I had to launch a setup package for the old CEDM Express 6.0, choose "Repair" option and only after that I could successfully uninstall it. From that point the installation of CEDM Express 8.0 succeeded without problems and it runs well.

BTW, I also think that this error has nothing to do with the license server issues mention by "Jaime_Lee". This error seems to be completely unrelated.