File Open not working in Creo 2.0

[dwilliams]

Hi All,
As of yesterday, trying to open a file in Creo 2.0 ends up with a black screen in a non-responding window. We're assuming that this has to do with a recent security update from our IT group but so far; they cannot tell us what has changed. Have any of you faced this issue? Any suggestions on how to fix it?

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Any help you can provide is greatly appreciated.

Best Regards,
Dax Williams
Engineering E-Tools Administrator
GE Healthcare OEC
Surgery

T +1 801 536 4917
F +1 801 536 4696
-<">mailto:->

384 Wright Brothers Drive
Salt Lake City, Utah 84116

[RandyJones]

On 10/02/12 12:00, Williams, Dax (GE Healthcare) wrote:
>
> Hi All,
>
> As of yesterday, trying to open a file in Creo 2.0 ends up with a black screen in a non-responding window. We're assuming that this has to do with a recent security update from our IT group but so far; they cannot tell us what has changed. Have any of you faced this issue? Any suggestions on how
> to fix it?
>

If these are Win 64 clients and if config.pro option web_browser_homepage is set to something and if config.pro option windows_browser_type = ie_in_process (the default) then it could be related to this:

>
> 384 Wright Brothers Drive
> Salt Lake City, Utah 84116
>
>

[dwilliams]

Hi Randy,

Thank you for the reply. This issue is appearing on all client machines (XP and Win7). Anytime there is an Popup Window, the application stops responding.

We tried the windows_browser_type and graphics win32_gdi configs and the issue still persists. Were still digging to find out what changed...

Best Regards,
Dax

[magnus.salomons]

I had the same problem and changing the graphic card settings according tohttps://www.ptc.com/appserver/cs/view/solution.jsp?n=CS28315solved it.

[dwilliams]

Culprit found: Recently deployed Enterprise Information Protection platform

Thanks to those who replied with suggestions.

Best Regards,

Dax Williams
Engineering E-Tools Administrator
GE Healthcare OEC

Surgery