Moving A License Question

[ptc-5695577]

I just built a new computer over the weekend and I tried to install my student version of ProE Wildfire 5.0 from the disc I got with the book. It said my license was already in use and I wasn't eligible to install it.

I had already uninstalled the program from my old computer before I tried installing it on the new one. Does anyone know how to move a license from one computer to another?

[StephenW]

Yes though the Creo software is intended for use on single a machine only, if your machine needs to be replaced it is possible to install and license the software on a new machine.

Please submit a Support Request and include:

• The exact edition of the software you’re using
• The order number if you purchased the software
• The product code that you used to install the software the first time
• The PTC HostID of your machines (this is your physical MAC address of the machine)

A new license file will be sent to you with instructions for installation.

[ptc-5695577]

Thanks for you help Stephen, I will fill out the Support Request today and hopefully be up and running soon.