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The computer running my copy of Wildfire 4 no longer works properly because Wildfire crashes immediately. I bought another laptop to run it on - how can I get a license for the new machine?
Hi Chris,
You need to transfer a license file by using "Reconfigure Software Licenses" option on PTC site, here:http://www.ptc.com/appserver/lm/rsl/reconfig.jsp.
Also, when creating a request for a new license, you must specify the new MAC-address (from a new PC): MAC adress Reader - unique computer identification
It will not allow me to go there.
Hi,
if you are not paying maintenance fees, then you cannot use web tools.
To move the license you can contact your VAR -OR- you can contact PTC Support via phone.
MH
