If you intended to open a call with technical support, you were not successful. You have posted a topic to the Creo community.
Do you have a license for the BMX module add on for Creo? If not, then that is the issue.
If you do have a license, then you may have it set up as a floating option and you must acquire it in session in order to use it.
Involute Development, LLC
Specialists in Creo Parametric