Traceback error when exporting as .pvz

[himungan]

I have a problem about exporting my model into .pvz file. However when i attempt to export, they got an error that generates traceback.log file.

You can see some attempts that i tried;

- Updating graphic card driver
- Assigning a parameter which enable_opengl_fbo no

[achirila]

Hi @himungan,

Our Support Assistant should not have suggested to publish your question related to Traceback on the Community. It is likely to be a technical glitch that we need to fix on our end. We will open a case for you.

I hope that this experience will not discourage you from future participation in the Community.

[himungan]

Hello,

Did you open the case? It is critical issue for us.

Thank you

[StephenW]

Community moderators don't open tech support cases. 

You need go to https://www.ptc.com/en/support and create a tech support case

OR

If you are thru a VAR, you will need to contact them for tech support.

[himungan]

esupport does not allow me to open case for creo 6.

[StephenW]

Does this issue happen on ALL exports to PVZ or just on the specific model you are trying to export? If its only the one specific model, it's possibly a data specific problem that would be difficult. If it is all exports, then it is possibly a setting.

You can try temporarily removing all your config.pro/config.sup, customization files and restart creo and test if that works. If so, then its a local setting you have.

With a little more info, maybe someone on here can help further

[BenLoosli]

How are you trying to export a model to a .pvz file? Those files are ProductViewZipped files and usually generated by Creo View Adaptors now.

[himungan]

File --> Save As -- > Save a copy --> Creo View (.pvz)