VPN Issue

[TerryMcFall]

Hi - I have a user running a floating network license of Creo Parametric 2.0 on her laptop. At work, inside the firewall, everything is peachy. At home running VPN she gets an error "License request failed for feature" and cannot run the software.

After searching the PTC Knowledge Base I found this post<">http://communities.ptc.com/thread/40720> and tried renaming the registry setting for the network cards - without success.

This user has the same laptop as I do, same installation of Creo, same VPN software and yet I can connect and run the software but she cannot (I actually did a house call w/my system, connected to her wifi and ran Creo - but she could not.)

Suggestions? Thoughts? Suggested offerings to the CAD gods that might work?

-Ter

Terrence McFall
CAD Systems Administrator
Varian Medical Systems
Palo Alto, CA USA

650-424-6039 desk
650-799-0179 cell

[davehaigh]

You might want to look at slides 41-43 of my the attendee version of my presentation. Not sure if they will help.

[davehaigh]

Just as a side note, I responded to the post on the PTC site with my suggested fix for the problem there.
You'll see it here:

[StephenW]

I saw that email come across from the community. I was REALLY surprised to see you post there.

[schmidtjs]

Hi,

if the license server line in your license file is configured like this:

SERVER yourservername PTC_HOSTID=yourmacadress 7788

a

ping yourservername

should be answered.

In case yourservername is not the "fully qualified" servername i.e.
your.server.name or the IP, you can configure that in the

C:\WINDOWS\system32\drivers\etc\hosts

the line would be

yourlicenseserverIP yourservername

Again, yourservername is the string from your license file.

That's what we had to do to get the client pull a license trough the VPN
connection.

Best regards
Jan

On Fri, 30 Jan 2015 23:15:18 +0100, Terry McFall
<-> wrote:

> Hi - I have a user running a floating network license of Creo Parametric
> 2.0 on her laptop. At work, inside the firewall, everything is peachy.
> At home running VPN she gets an error "License request failed for
> feature" and cannot run the software.
>
> After searching the PTC Knowledge Base I found this
> post<">http://communities.ptc.com/thread/40720> and tried renaming the
> registry setting for the network cards - without success.
>
> This user has the same laptop as I do, same installation of Creo, same
> VPN software and yet I can connect and run the software but she cannot
> (I actually did a house call w/my system, connected to her wifi and ran
> Creo - but she could not.)
>
> Suggestions? Thoughts? Suggested offerings to the CAD gods that might
> work?
>
> -Ter
>
> Terrence McFall
> CAD Systems Administrator
> Varian Medical Systems
> Palo Alto, CA USA
>
> 650-424-6039 desk
> 650-799-0179 cell
>
>

[ShandRonnie]

I had a case where suddenly I could not remote login to my work PC from home.
Tried everything, updated Java, updated IExplorer to the latest version, and many other cleanings of old registry items but nothing helped.
The fix was for me to create a new Windows 7 user account in my home PC.
Once I logged into the PC with the new user name all the remote login problems to work were solved.
Give it a try.

Ronnie Shand