Why the "Structure" option doesn't appear to my application menu?

[em��tt�]

When I start my Creo installation sometimes happend that there are not the "Structure" menu item in the menu bar.

Currently it doesn't appear there although I have tried to start my program plenty of time?

At the same time I have currently lisence problem. Program allways ask proxy configuration.

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[em��tt�]

Hi,

it's funny, but suddenly this "structure" menu appeared when I tried again this program?

Does anyone know what is the cause of this kind of operation?

[ThomasKirkman]

Just a guess, but the F12 function key will toggle this menu on and off.

[FriedhelmK]

Hello Esa

just to get a clear information, see the image.

What do you mean?

Option A: my answer is "no idea"

Option B: the answer of Tom Kirkman is right

If this picture seems not to like to your application interface then you are in the wrong forum .

[em��tt�]

Hi, thanks but thus F12 not work for this.

I mean the option A, when I start my Creo program, the Structure tab is missing!

Sometimes it appears but now I can't get it at all.

[ThomasKirkman]

I have two questions for you.

1. What version of Creo Elements/Direct Modeling are you using?

2. Do you have any personal or corporate customizations for modeling?

Regards

Tom

[em��tt�]

Hi,

I use that free version 6.0.

[ThomasKirkman]

There are a few things to try.

First, Creo Elements/Direct Modeling stores user settings in c:\users\%username%\AppData\Roming\Ptc\Creo...version.

Go to this directory and look for files named "sd_ribbon.lsp" and "all_ribbon.lsp".  You may only have one of these two.

copy these files to a back up location and delete them.  Try starting Creo again and see if you get the structure tab back.

Regards

Tom

[em��tt�]

Hi,

thanks, but I don't find any *ribbon.lsp files on my computer.

Regards

Esa

[em��tt�]

In addition I always get the Connection failed message when starting the Creo.

Proxy Configuration window appears again although I have submitted new activation key?

[em��tt�]

Now I have just same problem on another PC in Win10 operating system?

This issue I mentioned earlier is in win7 environment.

Does this issue related to my PTC user account?

Regards

Esa

[ThomasKirkman]

Did you find the AppData directory? This is a hidden directory and you must change you folder options to display hidden directories.  You will not find the files in hidden directories by a search because these directories are not indexed.

Is the windows 10 a new install?

I do not believe this issue is related to not finding the license.  Since not finding a license would not let the program start to begin with.

Regards

Tom

[em��tt�]

Yes, I found AppData directory, but not the *ribbon files.

Win10 is a new install.

But what has been changed or what is the problem on my PTC account as I get those

Connection failed messages and I always need to set initial settings again

when startin the Creo.

Regards

Esa

[ThomasKirkman]

At this point, I am at a loss of what is happening to your installation.  I have the free version at home, I will try to find time on the weekend to look at it and see if I can duplicate the issues you are seeing.

Regards

Tom

[em��tt�]

Ok, thanks.

I have already reloaded and reinstalled the Creo, but wihout any success?

Regards

Esa

[FriedhelmK]

Hi Esa,

there are two issues at the same time.

First, there is a server by PTC that don´t works correctly

Have a look at this:

Solved: Creo Elements Direct Express License Server does'n... - PTC Community

Second, if you work with Win 10 it is possible that some functions don´t work correctly

Express 6 is testet for Win 7 (or probably with Win 😎 only.

With Win10 you are now a beta-tester to find the problems .

[em��tt�]

Hi,

thanks your info.

That server issue tells the one of my problem.

I have used the Creo with win7 but I now tried it on another PC with win10

as I noticed my connection problems.

So I need to wait if the server issue has been solved after Xmas.

Thank you all about your help and Marry Christmas!

Regards,

Esa

[em��tt�]

Hi,

Actually there had missed three tabs on my PTC UI, Structure, Feature and 3D Geometry.

This problem is related to server problem or license code registeration?

First time as I started the PTC after server issue correction those tabs missed, but later on when I starting the PTC

those all tabs are there again.

Both of the problem are away, but this tab issue is interesting. How it is related on the server/license issue and have anyone other had this kind of issue?

Thanks for all who have affected to get the issue solved!

Regards,

Esa