7-Bedrock

Solved

Creo Elements Direct Express License Server does'nt work

Forum|Forum|10 years ago
December 17, 2015
13 replies
31123 views

We tested it from different locations but the license server does'nt work.

I am sure that we do not have a problem with the proxy server.

Does anyone have the same problem?

Question to the PTC folks: Is it possible to fix the problem?

Licensing

Best answer by gbrioschi

It seems that the problem is resolved. Today activation works

M

MartinHanak

24-Ruby III

Hi,

communication with the server can blocked by firewall. Turn it off temporarily and test access to server.

MH

R

rgienger

Author

7-Bedrock

There is definitely no problem with the firewall.

The settings in the relevant environments didn't change since the last time the software worked.

F

FriedhelmK

17-Peridot

Hello Rolf,

i had this morning the same issue. That's already happened earlier before.

Take a time limeted licence and continue to work.

I will try to explain out of memry

Start Express

You wil get an message with Proxy-Name and Proxy-port.

Fill in anything and push on send.

New window where you can fill in your Email + Password for your PTC-account.

Do it

Then you wil get a loooooong password. Ctrl +A then Ctrl + C.

Start Express again.

Normaly you will get a new popup where you can paste the password with Ctrl + V

Hope my memory is good enough to reconstruct the steps from this mornig.

Otherwise, try and error. Try around. until it works.

You will get a 72 hour license.

I wish you success

L

lchristie

1-Visitor

Yes I have not use my CAD system for a week or so, but then I tried this morning I got the same issue, could not connect to server. I re-downloaded a new software, tried it on different machines, and at different locations. Always the same problem, text box pops up wanting the proxy server. I am running Win 10. Is that any issues? Are any of you guys running win 7 or 8?

Let me know I would really like to fix this issue.

H

hkohlmeyer

1-Visitor

Win7 (64) The same issue: no connection to internet - need proxy

But the prog works for weeks without this issue. Some days ago it need a proxy and than works offline. My internet works perfect (Firefox).

G

glondon

1-Visitor

I am getting the same error message. I am on Windows 10. Does it work with the new OS?

F

FriedhelmK

17-Peridot

Hi,

if you already have a manually created password and the program starts you will get this message.

Pressing on the button indicated.

The text is freely translated

Work Offline: remaining time in hours.

Attention, hold the remaining time in eye.

I do not know what will happen when the time runs out.

Perhaps the current model could not be saved.

Always nice to make a backup.

About Win 10 I can not say anything because I do not even use it.

H

hkohlmeyer

1-Visitor

Hi Friedhelm,

thanks, I tried this, but it´s realy very unhappy. I´m working without internet some days each month.

I hope PTC will fix "proxy and offline" in the next version or release.

S

shale

1-Visitor

Hello,

I am having the same issue and see no reason for it at my end, I therefore feel the problem is with PTC's server being offline may be?

At the moment I am using a manual key that I requested which will last 72hrs, I guess and hope that when this key expires I will be able to request another and continue working.

It has been a few days now that connection has failed, I hope PTC will sort the issue shortly. I wish that PTC would extend this functional window why such a short time just 72hrs......

R

ryankelley

1-Visitor

Hi all - thanks for the comments here, we're working internally here at PTC to resolve this issue as soon as possible. Thanks for your patience, stay tuned.

H

hkohlmeyer

1-Visitor

Hi Ryan,

this - your - statement is worth to wish you:

Merry Christmas and a happy New Year (with no "proxy" and "hours" for Pers.Express)

May your health beeing protected 2016!!

PTC is realy great!

3

3Dbuildr

1-Visitor

I've had the same issue as some of my colleagues above, for me it started on the 23rd December and I worked around it like described above. But when I wanted to open Creo Modeling edition 3.0 again today it again asked for my email, password and activation code...

Any ideas when this issue will be solved?

Happy NY!

F

FriedhelmK

17-Peridot

Hello

also for you a happy new jear

>Any ideas when this issue will be solved?

No, but you can place your bet

Creo Modeling edition 3.0 ???

Is this the 30 Days trial version of Creo 3?

You are shure to be in the right forum?

Here we are talking about PTC Creo Elements Direct Express Vxx (actual V 6)

or PTC Creo Elements Direct Modeling Vxx (actual V19 M40)

M

MaxR.Kublin

13-Aquamarine

All,

The issue is not related to any of the Topics discussed so far (Firewall, Proxy etc. is NOT the issue).

The ISSUE IS: Wrong SSL certficate - SSL connecion can't be established.

Using Wireshark and other tools I found out that Modeling Express tries to establish a SSL Connection to IP 23.253.145.50

To verify that the certificate is the root cause, open https://23.253.145.50/ in your browser

The issue is that this certificate is issued for *.ptc.com and ptc.com but the connection is established with a hard-coded IP address.

I am currently trying to fiddle around with the wrong certificate.

The key to the solution is to open the https://23.253.145.50/ successfully.

Regards,

Max

H

hkohlmeyer

1-Visitor

Hi Max,

i opend https://23.253.145.50/‌ and this certificate is wrong. I gave it ok, and the website "PTC Services....." comes. Starting Direct Exp. the issue for proxy still pops up.

M

MaxR.Kublin

13-Aquamarine

Hi Heinrich,

In your Browser you can give an "OK" but this is not available when Express tries to establish the SSL Connection.

My hint to use a browser was only to demonstrate that the issue is with the SSL-certificate.

This doesn't mean that we have a solution, but it does mean that People no longer need to check their Internet Connection

or Firewall.

I am not sure if Modeling Express will be able to contact the "License Server at PTC" at all.

Currently, the "72 hr codeword" described by Friedhelm is the only way to run Modeling Express.

M

mkao

1-Visitor

Hi,

Just want to report that I'm having the problem as well. Hope it's gets resolved soon as it's annoying. Especially since I was trying to get some people looking for a CAD system to work with it (they have now gone for another program)..

Bye,

Ming-Hua

M

MaxR.Kublin

13-Aquamarine

I suggest that users having other PTC products under Support log a Case with PTC Support to make PTC aware of this issue.

F

FriedhelmK

17-Peridot

Max Kublin schrieb:

I suggest that users having other PTC products under Support log a Case with PTC Support to make PTC aware of this issue.

I did that last time (more than a year ago) when this issue occurred.

I got contact and someone has forwarded the issue.

A few days later the server was back.

Some time later, I wanted again to make an other inquiry.

Have answered nicely to all mandatory fields and explained the issue.

That's some work!

When I tried to send the case I got the following message.

Translated from German:

Our records indicate that services for these SCN / product combination will be done by:

"Name of Software Supporter" (Not at your company, Max)

Consult your PTC reseller, to get technical support for this product.

For questions about your maintenance contract, please contact our customer service center.

I do not know whether that is so in general for everyone, or if only I alone get a punishment for my unauthorized request.

Max, do you have already used your links to PTC ?

You're closer to the source than we

M

MaxR.Kublin

13-Aquamarine

I know the "CAD side" pretty well since I was in close contact with the engineers who designed the "Modeling Express" while we were CoCreate.

The other part is the "License Server" which is basically a WebService.

The idea of the free Version was to track how often it is used - and "counting/statistics" are done at a central place (initially CoCreate, now PTC).

Since Express 6.0 has been working for a while, the root cause is 100% located behind www.ptc.com

I guess that the "CED Express License Server" has become a victim of a re-design of the Web Pages behind www.ptc.com - most likely related

to IOT.

That doesn't help much - it is just a root cause Analysis.

I'll try to reach somebody at PTC who takes ownership for the issue - but I am no longer in the position to commit a solution.

M

MaxR.Kublin

13-Aquamarine

Express Users,

I have posted a request in the PTC Community Help. See:

PTC License Server for Creo Elements Direct Express dead/removed?

Regards,

Max

3

3Dbuildr

1-Visitor

Yes, it is working again with me as well! Thanks to every single one of you who has contributed to having this issue resolved!!

Fred

S

shale

1-Visitor

Starting to get the feeling this isn't going to be fixed

Lets face it, it has been over a month now and very little comms from PTC....

Guess we will be requesting manual licence numbers every 72hr from here on in!!

Hard to complain when it is a freebie I suppose, you have to take what you are given. Like it or lump it....

M

MaxR.Kublin

13-Aquamarine

Well, you can pull a 72hr license as long as PTC does not shut down the Website delivering the temp license.

The really annoying part is that there is no statement/announcement from PTC.

S

shale

1-Visitor

Yes, that is always in the back of my mind!! I guess PTC don't really care that much about this App as it is free and brings nothing in cash-wise. May be they have done their research and not enough free users go on to buy the full product. Lets not kid ourselves that is what Express is all about in the end. No such thing as a free lunch!! I am just keeping my fingers crossed and hope for the best!

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