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Why the "Structure" option doesn't appear to my application menu?

Re: Why the "Structure" option doesn't appear to my application menu?

Now I have just same problem on another PC in Win10 operating system?

This issue I mentioned earlier is in win7 environment.

Does this issue related to my PTC user account?

Regards

Esa

Re: Why the "Structure" option doesn't appear to my application menu?

Did you find the AppData directory? This is a hidden directory and you must change you folder options to display hidden directories.  You will not find the files in hidden directories by a search because these directories are not indexed.

Is the windows 10 a new install?

I do not believe this issue is related to not finding the license.  Since not finding a license would not let the program start to begin with.

Regards

Tom

Re: Why the "Structure" option doesn't appear to my application menu?

Yes, I found AppData directory, but not the *ribbon files.

Win10 is a new install.

But what has been changed or what is the problem on my PTC account as I get those

Connection failed messages and I always need to set initial settings again

when startin the Creo.

Regards

Esa

Re: Why the "Structure" option doesn't appear to my application menu?

At this point, I am at a loss of what is happening to your installation.  I have the free version at home, I will try to find time on the weekend to look at it and see if I can duplicate the issues you are seeing.

Regards

Tom

Re: Why the "Structure" option doesn't appear to my application menu?

Ok, thanks.

I have already reloaded and reinstalled the Creo, but wihout any success?

Regards

Esa

Re: Why the "Structure" option doesn't appear to my application menu?

Hi Esa,

there are two issues at the same time.

First, there is a server by PTC that don´t works correctly

Have a look at this:

https://www.ptcusercommunity.com/thread/129940

Second, if you work with Win 10 it is possible that some functions don´t work correctly

Express 6 is testet for Win 7 (or probably with Win 8) only.

With Win10 you are now a beta-tester to find the problems .

Re: Why the "Structure" option doesn't appear to my application menu?

Hi,

thanks your info.

That server issue tells the one of my problem.

I have used the Creo with win7 but I now tried it on another PC with win10

as I noticed my connection problems.

So I need to wait if the server issue has been solved after Xmas.

Thank you all about your help and Marry Christmas!

Regards,

Esa

Highlighted

Re: Why the "Structure" option doesn't appear to my application menu?

Hi,

Actually there had missed three tabs on my PTC UI, Structure, Feature and 3D Geometry.

This problem is related to server problem or license code registeration?

First time as I started the PTC after server issue correction those tabs missed, but later on when I starting the PTC

those all tabs are there again.

Both of the problem are away, but this tab issue is interesting. How it is related on the server/license issue and have anyone other had this kind of issue?

Thanks for all who have affected to get the issue solved!

Regards,

Esa