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"works to product specification" - who writes these things???

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Re: "works to product specification" - who writes these things???

Ask to see the spec that called for this behavior.  I complained about the old "Intended functionality" that we'd always get to a higher up in customer service at the user conference years ago and that's what he said to do.  If that's the specification, they should be able to produce it.

And I agree, that's a really dumb spec.  The only way that makes sense is if showing multiple images significantly degrades graphics performance.

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Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn
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Re: "works to product specification" - who writes these things???

I've tried.  Eventually some upper level tech support manager calls to say that's what the spec. says but they won't ever actually send me anything to prove it.

Re: "works to product specification" - who writes these things???

I have tried that too. The mass properties report omits any components that have 0 volume. In my case I am running that report to see which components have 0 volume but some programmer thought it would be better to omit those from the report to save a few nano seconds of computation time. I got the "works to product specification". I then asked to see the specification and was told that I couldn't see it.

I wouldn't be surprised if "works to product specification" means in some cases that the code is so old that there is no specification and the folks who originally wrote it are no longer around anymore. PTC has a habit of buying bolt on functionality and then dropping support for it.

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