screen frozen

[ptc-209397]

I am using Creo Parametric Release 9.0 and Datecode9.0.4.0

The screen is frozen when a user edit a dimension in a sketch. It doesn't happened when the same user edit the same sketch on another computer.

[Amol_Lungare · Accepted solution]

Hi @ptc-209397,

Unfortunately,  we see from the support case entered that the system you are using is no longer supported. Please refer the following link for the supported platforms:https://support.ptc.com/WCMS/files/176010/en/dell_creo9.pdf.

Regards,

Amol

[ScottMorris]

Please take a look at this article in the PTC Knowledge Base regarding graphics issues in Creo

https://www.ptc.com/en/support/article/CS169272

[StephenW]

This may be a video card driver issue or may be a configuration setting on that specific computer. 

You can start troubleshooting by re-naming any config.pro/config.sup, and the customization .ui file and then reopen creo and test to see if it is a configuration setting.

If not, then rename the settings files back correctly and add the option  graphics win32_gdi  to a config.pro file and re-open creo and test. If the problem goes away, the issue is with video card drivers. You will need to find a driver that works for you. Don't forget to remove the  graphics win32_gdi   option before testing new drivers.