C SDK Environmental setup Question

[SS_10329829]

Hello,

I was walking through the C SDK Tutorial in the following website (https://developer.thingworx.com/en/resources/guides/thingworx-c-sdk-tutorial/c-environment-setup)  and in the step 2, the link for ThingWorx C Edge SDK is unable to open and got the error of "This XML file does not appear to have any style information associated with it. The document tree is shown below" .

May I know where can I access the link for ThingWorx C Edge SDK? 

Thank you.

[nmilleson · Accepted solution]

You can find it here:

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWS

ThingWorx Edge SDK --> C Edge SDK

Nick

[SS_10329829]

When I clicked the link, I got the following. 

=====================================================================================================================

Customer Number   is invalid.

Please start at the beginning of the application.

Choose Product Family

Step 2 : Choose Release & Download

Use the list below to select the release you desire to download. If you need assistance refer to the help notes.

For other available date-codes, please open a Support Case.

According to our records, there are no products entitled to software updates.

===========================================================================================================================

In step 2, it said use the list below to select the release you desire to download. But there is no list provided. 

Moreover when I clicked "Please start at the beginning of the application", I got this.

********************************************************************************************************************************************************************

Customer Number   is invalid.

Please start at the beginning of the application.

According to our records, there are no products entitled to software updates.

To have this issue investigated, please contact the Maintenance Department.

Call 877-ASK-4PTC (877-275-4782) or 781-370-5408

Select the Maintenance option from the menu.

Please start at the beginning of the application.

PTC now provides information regarding open source software components via our customer download site. Please click here for open source information. Additionally, for certain software products, PTC may provide open source operating systems for the customer’s convenience and notices are provided separately with the operating system.

**********************************************************************************************************************************************************************

I do not find ThingWorx Edge SDK --> C Edge SDK. 

Is it required to provide Customer Number?

Can you show me with screenshot of where can I access the link for ThingWorx C Edge SDK?

May I know what is inside the ThingWorx C Edge SDK link in step 2's C SDK tutorial?

[SS_10329829]

---

@nmilleson wrote:

You can find it here:

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWS

ThingWorx Edge SDK --> C Edge SDK

Nick

---

Thank you for your reply Nick.

May I know is the link show the following:

=============================================

Customer Number   is invalid.

Please start at the beginning of the application.

Choose Product Family

Step 2 : Choose Release & Download

Use the list below to select the release you desire to download. If you need assistance refer to the help notes.

For other available date-codes, please open a Support Case.

According to our records, there are no products entitled to software updates.

=================================================

In Step2: Choose Release & Download, it said "Use the list below" but it does not mention what lists are there.

Moreover, when I clicked "please start at the beginning of the application", it shows like that

Customer Number   is invalid.

Please start at the beginning of the application.

According to our records, there are no products entitled to software updates.

To have this issue investigated, please contact the Maintenance Department.

Call 877-ASK-4PTC (877-275-4782) or 781-370-5408

Select the Maintenance option from the menu.

Please start at the beginning of the application.

PTC now provides information regarding open source software components via our customer download site. Please click here for open source information. Additionally, for certain software products, PTC may provide open source operating systems for the customer’s convenience and notices are provided separately with the operating system.

May I know does it require Customer Number?

Can you share the screenshot of where can I find ThingWorx Edge SDK --> C Edge SDK in the link?

May I know what information is included in the Environment setup Step2?

[SS_10329829]

Thank you for your reply Nick.

May I know is the link show the following:

=============================================

Customer Number   is invalid.

Please start at the beginning of the application.

Choose Product Family

Step 2 : Choose Release & Download

Use the list below to select the release you desire to download. If you need assistance refer to the help notes. 

For other available date-codes, please open a Support Case.

According to our records, there are no products entitled to software updates.

=================================================

In Step2: Choose Release & Download, it said "Use the list below" but it does not mention what lists are there.

Moreover, when I clicked "please start at the beginning of the application", it shows like that

Customer Number   is invalid.

Please start at the beginning of the application.

According to our records, there are no products entitled to software updates.

To have this issue investigated, please contact the Maintenance Department.

Call 877-ASK-4PTC (877-275-4782) or 781-370-5408

Select the Maintenance option from the menu.

Please start at the beginning of the application.

PTC now provides information regarding open source software components via our customer download site. Please click here for open source information. Additionally, for certain software products, PTC may provide open source operating systems for the customer’s convenience and notices are provided separately with the operating system.

May I know does it require Customer Number?

Can you share the screenshot of where can I find ThingWorx Edge SDK --> C Edge SDK in the link?

May I know what information is included in the Environment setup Step2?

[SS_10329829]

Hello Nick,

Thank you for your reply.

I do not find the ThingWorx Edge SDK --> C Edge SDK in the link that you share. If you don't mind can you share the screenshot of where can I find C Edge SDK mention in the C Environment setup?

[SS_10329829]

Thank you for your reply.

When I clicked the link, I got the following. 

=====================================================================================================================

Customer Number   is invalid.

Please start at the beginning of the application.

Choose Product Family

Step 2 : Choose Release & Download

Use the list below to select the release you desire to download. If you need assistance refer to the help notes.

For other available date-codes, please open a Support Case.

According to our records, there are no products entitled to software updates.

===========================================================================================================================

In step 2, it said use the list below to select the release you desire to download. But there is no list provided. 

Moreover when I clicked "Please start at the beginning of the application", I got this.

********************************************************************************************************************************************************************

Customer Number   is invalid.

Please start at the beginning of the application.

According to our records, there are no products entitled to software updates.

To have this issue investigated, please contact the Maintenance Department.

Call 877-ASK-4PTC (877-275-4782) or 781-370-5408

Select the Maintenance option from the menu.

Please start at the beginning of the application.

PTC now provides information regarding open source software components via our customer download site. Please click here for open source information. Additionally, for certain software products, PTC may provide open source operating systems for the customer’s convenience and notices are provided separately with the operating system.

**********************************************************************************************************************************************************************

I do not find ThingWorx Edge SDK --> C Edge SDK. 

Is it required to provide Customer Number?

Can you show me with screenshot of where can I access the link for ThingWorx C Edge SDK?

May I know what is inside the ThingWorx C Edge SDK link in step 2's C SDK tutorial ? 

[nmilleson]

1. 

2. 

3. 

To reach that screen you'll need to be logged into the support.ptc.com site.  If you still can't reach it, that may warrant a chat with PTC support or whoever admins your PTC support account.

-Nick

[SS_10329829]

Thank you for your reply.

I cannot access the link. 

But I found sdk in this website https://developer.thingworx.com/sdks.

May I know is this C SDK the same as the lint that I cannot access in CSDK Tutorial's step2: environment setup of ThingWorx C Edge SDK?

[slangley]

Hi @SS_10329829 

The version is included in the filename.  The versions are the same.

Regards.

--Sharon

[SS_10329829]

Thank you Sharon.