Cannot Login Using ThingWorx Authentication With an Empty Password when password is not empty.

[vguevaraperez]

Hi,

Thingworx security logs sows an error "Cannot Login Using ThingWorx Authentication With an Empty Password" when password is type correct, i try normal users and administrator user always with the same error log. I just upgrade to  TW 8.4, and I did import files from a TW 8.3. 

[slangley]

Hi @vguevaraperez.

This issue can occur if the password contains special characters.  Is that the situation here?

It appears you already have a case for this issue so once a fix has been found please come back here to post the solution.

Regards.

--Sharon

[vguevaraperez]

Shannon,

My passwords does not have special characters.

And yes I will post the solution, I am taking with PTC Support.