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Cannot Login Using ThingWorx Authentication With an Empty Password when password is not empty.

Cannot Login Using ThingWorx Authentication With an Empty Password when password is not empty.

Hi,

 

Thingworx security logs sows an error "Cannot Login Using ThingWorx Authentication With an Empty Password" when password is type correct, i try normal users and administrator user always with the same error log. I just upgrade to  TW 8.4, and I did import files from a TW 8.3. 

2 REPLIES 2

Re: Cannot Login Using ThingWorx Authentication With an Empty Password when password is not empty.

Hi @vguevaraperez.

 

This issue can occur if the password contains special characters.  Is that the situation here?

 

It appears you already have a case for this issue so once a fix has been found please come back here to post the solution.

 

Regards.

 

--Sharon

Highlighted

Re: Cannot Login Using ThingWorx Authentication With an Empty Password when password is not empty.

Shannon,

 

My passwords does not have special characters.

 

And yes I will post the solution, I am taking with PTC Support.