Descriptive Analytics mash up could not be imported

[AF_10333884]

Hi, 

I tried to import the mash up from:

https://www.ptc.com/en/support/article/CS299233?_gl=1*1i84zym*_ga*MTcyNDQ0NDE1My4xNjc1NjQyMzg4*_ga_7NMP2MSYPM*MTY5ODAzMDIwNS41Mi4xLjE2OTgwMzA5NTguMjkuMC4w*_ga_1QBT6P6HR1*MTY5ODAzMDIwNi4xMjAuMS4xNjk4MDMwOTI5LjU4LjAuMA..

to my thingsworx (9.3) but it failed. 

application log:

please help me to solve this issue. Thank you.

[VladimirN]

Some similar discussions earlier:

• "Import Failed for extension": https://community.ptc.com/t5/ThingWorx-Developers/Import-Failed-for-extension/td-p/582848
• "Unable to import any extension in ThingWorx 8.4": https://community.ptc.com/t5/ThingWorx-Developers/Unable-to-import-any-extension-in-ThingWorx-8-4/td-p/594019

[AF_10333884]

Hi @VladimirN ,

Yes, i think the problem here is the compatibility. Do you know who I should come with to ask for the new version of the mash up? Thank you.

[VladimirRosu]

Hi,

The file you mentioned imports fine in my 9.4.1

There is a chance that there's an issue in your version (as a side note, you should mention the ThingWorx version in its entirety, like 9.3.0 or 9.3.6, since there's no 9.3 version; this would allow me or others to see if there's a fix in the release notes after that version).

One other thing to check: can you verify what exact JVM version and provider you're using? I want to be sure you either use the tested versions, Oracle or Amazon Coretto, not something like OpenJDK.

[AF_10333884]

HI @VladimirRosu ,

my thingworx version is thingWorx 9.3.0-b20, and  jvm version 11.0.12 oracle corporation

[VladimirRosu · Accepted solution]

Hmm, just tested successfully with that exact same ThingWorx version, but with Amazon Coretto JVM 11.0.14 (which is more than the version we require, 11.0.12).

However, I observed one strange thing: the file you're trying to import has an XML extension, but the file that we have in the link you shared has a twx extension. Did you try to rename the file on your end from twx to xml?