EMS getLogData always returns empty infotable

[draskar]

Hi,

I'm testing some EMSs (one on my pc and some on GW devices) and every invocation of service getLogData returns me an empty infotable.

Of course the EMSs are logging on console and file.

I can't find anykind of configuration needed to read the logs via service.

Why it happens?

[draskar]

I noticed another issue in both EMS versions.

When the EMS encrypt the appKey it changes the name of the parameter from "appKey" to "appkey"

By doing this, our software (that manages dinamically the EMS config file) can't work anymore.

Can you please fix this meanwhile? 

[slangley]

Hi @draskar.

I have opened a case and you should be receiving confirmation containing the case number.  I will monitor the status and update the solution here once the issue has been resolved.  Please discuss the "appKey" case sensitivity issue with the engineer working your case. 

Regards.

--Sharon