Extension Google Map

[AC_9552412]

Hello, I have imported a modified google map widget extension but it does not appear in widgets, I have another modified google map widget extension but with another name, can it be a reason why the extension does not appear?

[bchaudhary]

Hello @AC_9552412 ,

Pls check the following article for the same:

https://www.ptc.com/en/support/article/cs188314

Kindly let me know if you have any further queries.

Regards

Bhawna

[AC_9552412]

hello, it is not the same problem, the google map extension that I have imported does not appear in the widget box

[slangley]

Hi @AC_9552412 

This is usually a caching problem.  Try clearing your browser and restarting ThingWorx.

Regards.

--Sharon

[bchaudhary]

Hello @AC_9552412 ,

Sometimes this widget does not respond in Google Chrome and Firefox browser. Pls try in Internet Explorer.

Regards

Bhawna

[AC_9552412]

Hello, @bchaudhary 

I tried with other browser and the same thing happens

[slangley]

Hi @AC_9552412.

I haven't seen this problem for a while.  What version of ThingWorx are you running?  Have you tried restarting Tomcat?

Note that Internet Explorer is no longer a supported browser.

Regards.

--Sharon

[AC_9552412]

hi @slangley 

The version is 8.5. I have restarted tomcat but it still does not appear.

Regards.

[slangley]

Hi @AC_9552412.

Did you try clearing your browser cache, then restarting your browser?  Which version of the Google Maps extension did you import?

Regards.

--Sharon

[Porcelain_]

Try Edge browser.