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Extension Google Map

AC_9552412
10-Marble

Extension Google Map

Hello, I have imported a modified google map widget extension but it does not appear in widgets, I have another modified google map widget extension but with another name, can it be a reason why the extension does not appear?

9 REPLIES 9

Hello @AC_9552412 ,

 

Pls check the following article for the same:

https://www.ptc.com/en/support/article/cs188314

 

Kindly let me know if you have any further queries.

Regards

Bhawna

hello, it is not the same problem, the google map extension that I have imported does not appear in the widget box

 

AC_9552412_0-1666948271123.png

 

slangley
23-Emerald II
(To:AC_9552412)

Hi @AC_9552412 

 

This is usually a caching problem.  Try clearing your browser and restarting ThingWorx.

 

Regards.

 

--Sharon

Hello @AC_9552412 ,

 

Sometimes this widget does not respond in Google Chrome and Firefox browser. Pls try in Internet Explorer.

 

Regards

Bhawna

Hello, @bchaudhary 

 

I tried with other browser and the same thing happens

slangley
23-Emerald II
(To:AC_9552412)

Hi @AC_9552412.

 

I haven't seen this problem for a while.  What version of ThingWorx are you running?  Have you tried restarting Tomcat?

 

Note that Internet Explorer is no longer a supported browser.

 

Regards.

 

--Sharon

hi @slangley 

 

The version is 8.5. I have restarted tomcat but it still does not appear.

 

Regards.

slangley
23-Emerald II
(To:AC_9552412)

Hi @AC_9552412.

 

Did you try clearing your browser cache, then restarting your browser?  Which version of the Google Maps extension did you import?

 

Regards.

 

--Sharon

Porcelain_
6-Contributor
(To:AC_9552412)

Try Edge browser.

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