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Hi,
I installed the "Platform Analytics" in graphical mode , there was no error raised during the installation. However, the thing PropertyTransformThing was NOT generated after the installation. Then I checked logs file and found two kind of errors:
Does anyone knows the reason ? I've also tried install Platform Analytics in a different server , but got the same error .
------------Environment----
Windows Server 2016
Thingworx 8.5.5
Solved! Go to Solution.
Hi @seanccc
Thank you for this.
Unfortunately, for some reason, TWALogCollector did not collect the relevant data for Platform Analytics so I do not have the info I needed.
Could you try the following:
If you still have the issue could you please collect the following data:
Thank you
Christophe
Hi @seanccc
Could you please download the TWALogCollector, execute it and upload the zip file created ?
Thank you
Kind regards
Christophe
The next 3 days are public holiday, the problem occurred in the customer's machine, I'll upload the zipped log once the customer get to work.
Regards,
Sean
Hi @seanccc
Thank you for this.
Unfortunately, for some reason, TWALogCollector did not collect the relevant data for Platform Analytics so I do not have the info I needed.
Could you try the following:
If you still have the issue could you please collect the following data:
Thank you
Christophe