Mashup Loading Errors

[rmasoud1]

Hi,

I am having an unusual problem with the mashups in Thingworx.

I have a dropdown list that and navigation widget, where the selection in the list opens a mashup.

For a few Mashups, it works just fine, but for a majority of them I receive an error of the following, "Could not load 'Mashup Name', internal exception 3".

Any suggestions.

Thanks,

Rami

[jdass]

Hi Rami,

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

[rmasoud1]

Hi Janet,

I was using Chrome, but IE was giving me the same result.

[jdass]

What is your Thingworx platform version?

[rmasoud1]

8.0.0.

I can open the mashups fine if the navigation widget is set to new window, but I receive the error when trying to have a popup window.

[ytella]

Hi Rami Masoud,

Could you please try changing the dimensions for  FixedPopupWidth and FixedPopupHeight settings and let us know the result.

[rmasoud1]

Hi,

Same result as before.

[PaiChung]

1. Result is repeatable? ie always the same mashups that do not work?

2. Anything that the ones that do not work have in common? Spaces/Special characters in the name of the mashup? Responsive vs. Static

[Thaveshni · Accepted solution]

I found my error.

It was due to an extra / in my URL berfore thingworx.

https://192.168.1.1//Thingworx/Runtime/index.html#master=MasterMash&mashup=Home

the correct URL is: 

https://192.168.1.1/Thingworx/Runtime/index.html#master=MasterMash&mashup=Home