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rmasoud11-Visitor
1-Visitor
September 5, 2017
Solved

Mashup Loading Errors

  • September 5, 2017
  • 4 replies
  • 5827 views

Hi,

I am having an unusual problem with the mashups in Thingworx.

I have a dropdown list that and navigation widget, where the selection in the list opens a mashup.

For a few Mashups, it works just fine, but for a majority of them I receive an error of the following, "Could not load 'Mashup Name', internal exception 3".

Any suggestions.

Thanks,

Rami

    Best answer by Thaveshni

    I found my error.

     

    It was due to an extra / in my URL berfore thingworx.

     

    https://192.168.1.1//Thingworx/Runtime/index.html#master=MasterMash&mashup=Home

     

    the correct URL is: 

    https://192.168.1.1/Thingworx/Runtime/index.html#master=MasterMash&mashup=Home

    4 replies

    J
    jdass13-Aquamarine
    13-Aquamarine
    September 5, 2017

    Hi Rami,

    Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

    R
    rmasoud11-VisitorAuthor
    1-Visitor
    September 6, 2017

    Hi Janet,

    I was using Chrome, but IE was giving me the same result.

    J
    jdass13-Aquamarine
    13-Aquamarine
    September 6, 2017

    What is your Thingworx platform version?

    R
    rmasoud11-VisitorAuthor
    1-Visitor
    September 6, 2017

    8.0.0.

    I can open the mashups fine if the navigation widget is set to new window, but I receive the error when trying to have a popup window.

    Y
    ytella17-Peridot
    17-Peridot
    September 6, 2017

    Hi Rami Masoud,

    Could you please try changing the dimensions for  FixedPopupWidth and FixedPopupHeight settings and let us know the result.

    R
    rmasoud11-VisitorAuthor
    1-Visitor
    September 6, 2017

    Hi,

    Same result as before.

    P
    PaiChung22-Sapphire I
    22-Sapphire I
    April 16, 2019

    1. Result is repeatable? ie always the same mashups that do not work?

    2. Anything that the ones that do not work have in common? Spaces/Special characters in the name of the mashup? Responsive vs. Static

     

    T
    Thaveshni1-VisitorAnswer
    1-Visitor
    April 16, 2019

    I found my error.

     

    It was due to an extra / in my URL berfore thingworx.

     

    https://192.168.1.1//Thingworx/Runtime/index.html#master=MasterMash&mashup=Home

     

    the correct URL is: 

    https://192.168.1.1/Thingworx/Runtime/index.html#master=MasterMash&mashup=Home

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