Selected Analytics Gateway is not connected.

[MinNan]

hello

i work on I work on a local instance of ThingWorx 8.2 with ATE.

days before, i couldn't load the dataset,and i find it the reason was "Selected Analytics Gateway is not connected" in the setting.

i tried to reinstall ATE but it didn't work.and i have referred the article "https://community.ptc.com/t5/ThingWorx-Developers/Selected-Analytics-Gateway-is-not-connected/m-p/511980" and follow its step, but it is still not sloved.

what else can i do to solve the problem?

Thanks in advance.

Minnan

[cmorfin]

Hi MinNan

You mentioned using a local instance of ThingWorx 8.2 with ATE.
Could you please clarify how did you install this local instance of ThingWorx ?

Could you also send:

- the output of the command docker ps -a

- the edge.log file created after executing the command docker logs edgems > edge.log

Thank you

kind regards

Christophe

[MinNan]

hi Christophe

i am working on win10, and i install the ATE with the docker running.and i use AnalyticsTrialEdition-8.2.0-r3-windows-installer.

tell me if you need more details of that.

here is the ouput of the command docker ps -a

and the file is in the attachment

[cmorfin]

Hi MinNan

Ok so the docker ps -a shows that most of your contianer are ina Exited states, which means they are not running.

Among them is the edgems, thereofre this is why the gateway is not connected.

You will want to:

1) Ensure you have allocated enough Memory to the docker process:

For Docker for Windows , select docker Settings > Advanced > Memory and set at least 5 or 6 Gb

2) Stop the ThingWorx Analytics Trial Edition

3) check with docker ps, that no containers are running or starting

4) start ThingWorx Analytics Trial Edition

5) check with docker ps -a that no containers are in Exited status

Then access Builder

Hope this helps

Christophe

[MinNan]

hi Christophe

i have allocated memory of 6G to docker process.

i found taht there still some containers are running after the ATE stop.

and some containers are at the exited stuas after i start the ATE again.

Please help

Kind regards

Minnan

[MinNan]

hi christophe

i have allocated 6G memory to docker process.

and i found some containers are still running when i stop the ATE.

after starting ATE again, some containers are at the exited staus.

Please help

Kind regards

Minnan

[cmorfin]

Hi Minnan

Could you please upload :

- All the installation log files found in the <ThingWorxAnalyticsTrialEdition> folder

- a zip of %USERPROFILE%/twx-analytics folder excluding the db subfolder.

Thank you

Kind rgeards

Christophe

[CCi_9]

Hi

I have the same situation as him

This is the zip

thank you

Kind rgeards

CCi_9

[cmorfin]

Hi CCI_9

I don't think this is the same issue. The logs files you provided do not point to exited containers.

I think it is best you open a new thread with your exact situation so we can address it in its own way.

Thanks

Christophe

[CCi_9]

Hello

I have opened a new thread, please have a look.

Thanks

CCI_9