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ThingWorx Analytics Setup dataset

AL_10742319
5-Regular Member

ThingWorx Analytics Setup dataset

AL_10742319_0-1725258465930.png

my thingworx analytics tab can't load dataset

AL_10742319_1-1725258508307.png

 

ACCEPTED SOLUTION

Accepted Solutions
Rocko
17-Peridot
(To:AL_10742319)

In that case please create a ticket with PTC support, they can help with removing the invalid data.

View solution in original post

5 REPLIES 5
Rocko
17-Peridot
(To:AL_10742319)

Have you look into the script error log as the message recommends? What does your data look like?

It appears the metadata does not match the data.

AL_10742319
5-Regular Member
(To:Rocko)

this is error message
"Error executing service FlattenDatasetJobsAMS.Message: : Data Shape Does Not Match-Number of Fields Are Different-See Script Error Log for more details."


is possible to I reset or delete all dataset and create again

Rocko
17-Peridot
(To:AL_10742319)

You can do that or just create a new one with a new name. Your other screenshot does not show any existing dataset, but it also looks like the screen was still loading.

AL_10742319
5-Regular Member
(To:Rocko)

yes, my screen is loading I think is not loading and that show loading because service is error FlattenDatasetJobsAMS
I'm not sure maybe it needs to reset to clean install

AL_10742319_0-1725259908634.png

 

Rocko
17-Peridot
(To:AL_10742319)

In that case please create a ticket with PTC support, they can help with removing the invalid data.

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