ThingWorx User authentication case sensitivity issue using Windchill Authentication

[vijayaRath]

We are using Windchill Authentication for ThingWorx user authentication.  Windchill can authenticate the AD users and doesn't validate case sensitivity, ThingWorx authentication fails for user when UserName is Upper/Lower Case . Example: if AD username is  xyz.pqr, User can login and authenticate to Windchill with any username ( Xyz.Pqr/ xyz.pqr). However, in ThingWorx user can't get Authenticated with Xyz.Pqr 

We've implemented SSO using Windchill 12.0.2 with TWX -9.3. 
I know other enterprises using ThingWorx extensively with 1000s of  concurrent users logging into system. Anyone can help?  How to handle User Management in ThingWorx and Navigate?

[Rocko]

Looks like your users will have to use the proper case.

For reference:

https://www.ptc.com/en/support/article/CS244222

https://www.ptc.com/en/support/article/CS259466

[vijayaRath]

Articles Suggest to Use PingFed with PTC Cloud . Are there any other Alternate approach ? We are not using PTC Cloud. 

[Rocko]

That's why I said they have to use proper casing, I don't see another solution. The solution with PingFed is not tied to PTC Cloud, but I don't know details. Maybe create a ticket with support for that.

[abandal · Accepted solution]

Hello @vijayaRath,

The use case (enhancement request: "login username case-insensitive") mentioned in this post is currently not a part of the ThingWorx functionality. Also, this enhancement request is already in our (PTC) backlog.

This enhancement request could be considered in future releases of ThingWorx/Navigate; however, no timeline can be committed to at this time.

Regards,

Abhi 

[vijayaRath]

Thank You Abhi for Notifying. We will  require an workarouns untill we move to Fixed Build . Any ODea how Other CUstomer's are resolving this issue

[abandal]

Hello @vijayaRath,

I have discussed this issue with our team, and unfortunately, currently we don't have a proper workaround for this issue.

For now, please try to use the exact username while logging into ThingWorx.

Regards,

Abhi