ThingWorx User authentication case sensitivity issue using Windchill Authentication

Forum|Forum|1 year ago
March 4, 2025
1 reply
1399 views

We are using Windchill Authentication for ThingWorx user authentication. Windchill can authenticate the AD users and doesn't validate case sensitivity, ThingWorx authentication fails for user when UserName is Upper/Lower Case . Example: if AD username is xyz.pqr, User can login and authenticate to Windchill with any username ( Xyz.Pqr/ xyz.pqr). However, in ThingWorx user can't get Authenticated with Xyz.Pqr

We've implemented SSO using Windchill 12.0.2 with TWX -9.3.
I know other enterprises using ThingWorx extensively with 1000s of concurrent users logging into system. Anyone can help? How to handle User Management in ThingWorx and Navigate?

Best answer by abandal

Hello @unknown,

The use case (enhancement request: "login username case-insensitive") mentioned in this post is currently not a part of the ThingWorx functionality. Also, this enhancement request is already in our (PTC) backlog.

This enhancement request could be considered in future releases of ThingWorx/Navigate; however, no timeline can be committed to at this time.

Regards,

Abhi

Rocko

19-Tanzanite

Looks like your users will have to use the proper case.

For reference:

https://www.ptc.com/en/support/article/CS244222

https://www.ptc.com/en/support/article/CS259466

V

vmrath

Author

12-Amethyst

Articles Suggest to Use PingFed with PTC Cloud . Are there any other Alternate approach ? We are not using PTC Cloud.

Rocko

19-Tanzanite

That's why I said they have to use proper casing, I don't see another solution. The solution with PingFed is not tied to PTC Cloud, but I don't know details. Maybe create a ticket with support for that.

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