Thingworx installation using installer on windows MSSQL server

[MK_10775467]

I am running the thingworx installer for mssql on windows. Everything goes smoothly but at the end I am getting the following error : 

get a generic message: "There has been an error. foundation Installation Failed The application will exit now.

When I check the logs files did not find any solution of how to fix it. 

PS. I am running the TWX 9.5.0 installer for mssql.

Do you know what is wrong in the installation process and what is the solution

[Surya_Tiwari]

Hi @MK_10775467 

Can you take a look at the below article and let us know it is working in your case or not?

https://www.ptc.com/en/support/article/CS408945

[MK_10775467 · Accepted solution]

Hello @Surya_Tiwari 
I found the solution for the error. I deleted the JAVA_HOME environment variable from my system. Now the java file path is only under the PATH variable. I ran the installer again and it worked.

[Surya_Tiwari]

Hi @MK_10775467  Thanks for your confirmation here, kindly mark it as a solution.

[vnamboodheri]

Hello @MK_10775467, 

It looks like you have a response on your topic. If it helped you solve your question please mark the reply as the Accepted Solution. 

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