Thingworx on IE 10

[sgobi]

Hi
We are able to open Composer and work around.
But View Mashup will always open up a blank page.
Is there something needs to be configured on IE 10.
We are running Thingworx 5.4

Thanks
Sabarish

[Aanjan]

Hi Sabarish,

Does the blank page have any url? Or does it just stop loading? I tried reproducing your issue, but couldn't. Also, is there any specific reason for sticking with IE 10 and not updating to IE 11?

[sgobi]

Hi Aanjan

The page has an URL. It is just blank. We tried it on IE11 as well. Same issue on IE 11.

Thanks
Sabarish

[Aanjan]

Hi Sabarish,

Please do open a support case at the PTC eSupport Portal (https://support.ptc.com/appserver/cs/portal/), so that we can quickly take a look at your system and resolve the issue.

[sgobi]

HI Aanjan,
Appreciate if you create one for us. I do not know the SCN and the person who knows it is on vacation.

Thanks
Sabarish

[Aanjan]

Hi Sabarish,

I've created a support case for you -
Case Number  #12488757

Direct link:
https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=12488757