Unable to upgrade Thingworx due to deadlocks

[htran-21]

Hi,

The migration process (7.4.0-b159 to 7.4.19-b262) locked up itself, took 11 hours, then hang up and no progress 

I wonder if there is any workaround, or by pass the migration process cause I know this migration does not change the Thingworx database schema.

My Bests,

Hung Tran

[tmisner]

 Hello Hung,

For an issue like this that will undoubtedly involve some investigation please open a case with PTC Technical Support on the PTC Support Portal so we can take a deeper look at the issue and evaluate the logs thoroughly.

This will be the most efficient way to provide a diagnosis and next steps so we can get you upgraded to 7.4.19.

Regards,

Tyler Misner

ThingWorx Technical Support Engineer

[htran-21]

Hi Misner,

My leader will open a case soon, thank you!

We tried once again tonight, disabled HA, route all incoming traffics to another server. Unfortunately, it is running for 4+ hours, and deadlock occurred after 2 hours running and locked up until now.

My Bests,

Hung Tran