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Upload thing and Builder goes down

Newbie

Upload thing and Builder goes down

Hi,

after i uploaded "Upload thing" extension on Thingworx Platform the Thingworx Builder goes down.

the error is the following:

org.hibernate.exception.GenericJDBCException: Could not open connection

Do you know why i got this issue?

I tried to reboot the system but the issue is still there.

Any solution?

Thanks in advance

Marco

Tags (2)
2 REPLIES 2

Re: Upload thing and Builder goes down

Hi, Marco. Is this a ThingWorx Analytics server? Is it a new install or one that worked in the past and is just now failing?

Attach the application log(s) and we'll see if there are other errors reported. Similar reports of that

org.hibernate.exception.GenericJDBCException: Could not open connection


error are related to this article; see if that can help you out.


-- Craig A.

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Re: Upload thing and Builder goes down

Somehow the link given by Craig seems broken, the article can be accessed at https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS256240