User Account Lockout : Minute Lockout Setting Understanding

[koushal]

Hi All,

From the document I read this,

Minutes Locked Out—Amount of time a user is locked out. By default, this is set to 15 minutes. For example, if a user attempts five unsuccessful logins within five minutes, the account is locked for 15 minutes. After 15 minutes, the user has another five attempts.

After 15 minutes, the user account is automatically unlocked or how it works?

Please let me know. 

[cmorfin · Accepted solution]

HI @koushal 

Yes after 15 min the user is automatically unlocked, unless Minutes Locked Out is set to 0 - see https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx%2FHelp%2FComposer%2FSecurity%2FUsers%2FUserAccountLockout.html

As an Administrator you can access the user's details page and untick the Locked checkbox to unlock the user sooner.

hope this helps

Christophe

[koushal]

hi,

When the 15 minutes time will start ? After the Fifth incorrect attempt ?

[cmorfin]

 yes,  this is my understanding

[slangley]

Hi @koushal.

If you feel the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question.

Thank you for your participation in our community!

Regards.

--Sharon

[slangley]

Hi @koushal.

If you have further questions on this post, please let us know.  Otherwise, if you feel your question has been answered, please mark the appropriate response as the Accepted Solution for the benefit of others with the same question.

Thank you for your participation in our community!

Regards.

--Sharon