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ignored_license_capablity_response error

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ignored_license_capablity_response error

I have downloaded the licence file for Thingworx 8.5. I have put it in Thingworx Platform folder and rename it to licence_capablity_response_bin but after restarting the tomcat server. The name got changed to ignored_license_capablity_response.bin file. Do i have to generate new license file and place it in Thingworx folder or I don't have to make any changes.

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: ignored_license_capablity_response error

Hi,

 

I can see your license is active and all the features are available.

You should be able to use Thingworx at full capability( create things, mashups ....).

 

Regards,

Raluca Edu

View solution in original post

10 REPLIES 10
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Re: ignored_license_capablity_response error

Hi,

 

licence_capablity_response_bin is not correct name.

It should be license_capability_response.bin.

Rename file like this and restart server, you do not need to download another license.

 

Best regards,

Raluca Edu

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Re: ignored_license_capablity_response error

I have renamed it to license_capability_response.bin but after restarting the tomcat server, it got changed to ignored_license_capability_response.bin.

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Re: ignored_license_capablity_response error

Please attach Application.log for review
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Re: ignored_license_capablity_response error

Please find the attached log

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Re: ignored_license_capablity_response error

in the logs

i see this error

 

Unable to fetch license file with device id 5058cf58-86a4-40fa-b8ea-778745ae4566

 

did you downloaded the license file using device id only ? 5058cf58-86a4-40fa-b8ea-778745ae4566   or that was different

which you renamed as license_capability_response.bin"

Re: ignored_license_capablity_response error

I have downloaded the file using device id only. 

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Re: ignored_license_capablity_response error

Hi,

 

I can see you are using HA - Zookepeer and I can see Licensing Subsystem started.

Can you open Composer? If yes go to Licensing Subsystem>Services and run GetCurrentLicenseInfo service.

What is the result?

 

Thanks,

Raluca Edu

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Re: ignored_license_capablity_response error

Please find the result of the GetCurrentLicenceInfo Service.

Highlighted

Re: ignored_license_capablity_response error

Hi,

 

I can see your license is active and all the features are available.

You should be able to use Thingworx at full capability( create things, mashups ....).

 

Regards,

Raluca Edu

View solution in original post

Highlighted

Re: ignored_license_capablity_response error

Okay, Thank You

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