not able to login to thingworx composer

[mkumar2]

Hi Team,

from today morning, not able to login to thingworx composer, after giving the credentials its still asking for the user name and password.

i have not changed the credentials.

[tmccombie]

Is this for a trial or commercial instance?

[mkumar2]

its a commercial version.

[mkumar2]

Thingworx version is 8.2.

earlier it was working fine, but all of a sudden it stopped working, its not accepting the credentials.

[dupatel]

@mkumar2: Do you have Studio associated ThingWorx instance or independent ThingWorx instance? 

Also, please share your login ID and ThingWorx URL to verify the issue.

-Durgesh

[mkumar2]

Hi,

my URL would be http://x.x.x.x:8080/Thingworx

i am using the User name as Administrator and other users login, however my Thingworx is not running, you may not be able to login to instance.

[dupatel]

@mkumar2 It appears to be an issue related to your environment/configuration related to ThingWorx Foundation commercial instance. Request you to log a PTC Support case to get right attention and assistance on the issue.

-Durgesh

[benparker2707]

I am trying to set up thingworx composer on a Linux machine.

In the Application logs the Server is ON and db is initialized.

But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.

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[mattpslab]

But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.

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[raluca_edu]

Hi,

I am recommending you to analyze the Tomcat logs and Thingworx logs to get a hint why the application is not loading.

Check  all the logs form Tomcat_folder/logs and also the logs from ThingworxStorage/logs (ApplicationLog, ScriptLog, ....)

If possible, you can attach here to check them.

Thanks,

Raluca Edu